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  • The SalvageMarket web site has been developed to be one of the leading online marketplaces for salvage offering user friendly, open and transparent auctions, for buyers of total loss salvage. The site is accessible 24-7 and, as each piece of salvage is stored at one of our Seller's sites, it can be viewed in person by prior arrangement with the Seller.

  • Please read the following Frequently Asked Questions which should answer any queries you may have. If your query isn't answered here or within our 'Terms and Conditions' please contact your local Seller directly.

  • How do I Register for an Account?
    • 1. Click the 'Register' link displayed on most pages on the site.
    • 2. Complete all sections of the Application Form
    • 3. Pay the Registration fee online via Debit / Credit card
    • 4. Email or post a copy of your photo-card driving licence to us
    • 5. You will receive an activation email once your ID & Payment have been received

    • If you do not have a Debit / Credit card you can pay at our premises after you have completed the online Registration form and saved your details on the site.

    • We require additional ID listed below if you don’t have a driving licence or it has the wrong address or you’re registering a business or you are not resident in the UK:
      • 1. If the address on your driving licence is different to the address you registered with you will need to send a copy of your licence plus one of the following documents:
        • A Utility bill (Gas / Electric / Telephone)
        • or A Current community charge bill
        • or A Bank statement or credit card statement
        • or An Inland Revenue statement or bill
      • 2. If you don’t have a driving licence you will need to send a copy of your passport photo page plus one of the following documents:
        • A Utility bill (Gas / Electric / Telephone)
        • or A Current community charge bill
        • or A Bank statement or credit card statement
        • or An Inland Revenue statement or bill
      • 3. If you have registered a Business name you will need to send a copy of your driving licence and one of the following confirming your business details:
        • A bank statement
        • or A VAT registration certificate
        • or A Certificate of incorporation (if a Limited Company)
        • or A Company letter head with Director or Partner details
      • 4. If you are not resident in the UK you will need to send a copy of your driving licence and passport photo page and one of the following documents confirming your address:
        • A Utility bill (Gas / Electric / Telephone)
        • or A Bank statement or credit card statement
        • or A Tax Bill or Government Letter
      • Also send one of the following if you registered as a Business:
        • A bank statement
        • or A VAT registration certificate
        • or A Certificate of incorporation (if a Limited Company)
        • or A Company letter head with Director or Partner details
      • Note: All utility bills / bank statements / credit card bills / letters must be in your name and with your address and be from the last three months. All documents you provide must be a true photocopy of the original. Do not send original documents because we cannot return them, only send a photocopy or photograph to us.
  • How can I Find Salvage I Wish to Purchase?
    • There are a number of ways you can search for Salvage on the web site:
      • Click the Search our Stock 'Magnifying Glass' or the 'Closing Soon' link
      • Click the Top Marques link
        This link will display a list of salvage that our Sellers have categorised as being specialist or premium brand vehicles (please note our Sellers may also place premium brand vehicles within their normal auctions).
      • Click the Cars, Bikes, Commercials or HGV & Plant links on the Homepage
      • Click the Auction Times link
        This link displays a 2 week calendar of auctions our Sellers have coming up. You can view all the lots a Seller has listed by clicking their link on this page. If the search page shows 'No Results' then the Seller hasn't uploaded any vehicles to this particular auction as yet.
    • At the top of the Search Results page there are a number of boxes you can use to help you search for salvage you are interested in purchasing. You can display only vehicles of a certain make or those from a Seller in a particular Region etc or you can type keywords such as 'Corsa' or 'Megane' to narrow down your search results.
    • You can also use a drop down box to list the salvage lots in a particular order ie 'Closing Time', 'Manufacturer', 'Year of Registration'.
  • Will Salvage Market Email me when New Salvage is added to the Web Site?
    • Yes we operate a service called 'Notify Me' that you can access from the 'My Account' page once you are logged in. You can stipulate what type of salvage you want to be notified about and which locations you are prepared to travel to. The service uses Keywords in the same way as a search engine so you can tell it what you are looking for. If you want to be notified when a 'Citroen Picasso' is added to the auction you should enter the keyword 'Picasso', a single keyword will provide you with the best results.
  • How do I Bid on an Item I Wish to Purchase?
    • Salvage Market operates a Proxy Bidding Auction with the highest bidder winning the item providing the Auction Reserve has been met. Placing a proxy bid means that you are stating the amount that you are willing to pay up to for the item, and that if the single bid you place is outbid, that you want an automatic bid to be placed on your behalf up to the amount you have stated and in £10 increments.
    • For Example: A Lot you are interested in shows a 'Highest Bid' of £1200, you decide that you are willing to pay up to £1500 for the salvage lot. When you place your bid of £1500 the 'Highest Bid' may go up to £1260 this would tell you that the previous Highest Bidder had placed a Proxy Bid of £1250 for the Lot. The bids on all auctions increase in £10 increments so you might get a new bidder placing a bid of £1300 for this Lot but the auction would show your Highest Bid now as £1310 and you would still be winning the Lot. If nobody else bids for the Lot you will win it for £1310, the only way you will lose it is if a buyer bids £1510 or more which is above your maximum bid of £1500. You will be notified by email that you have been outbid and the auction page will be updated if this happens. You will then have the chance to increase your bid if you wish but you may only have seconds to place a new bid if the auction is due to expire.
    • If you win the auction, the price you pay will be the current highest bid and not the proxy bid limit you placed (unless you are bid up to that amount by another bidder). Please Note if the auction you bid on has a Reserve the Proxy Bid you place will automatically increase upto your limit or the Reserve price whichever is the smaller. For Example: You bid £1500 on a lot you are interested in that displays the 'Reserve Not Met' Icon even though there are no other bids the Highest Bid displayed may go from a starting bid of £100 straight to £1300 this would tell you that the reserve price was £1300. The Reserve Met Icon will be displayed and the only way you will lose this auction is if another buyer bids £1510 or more. Reserve prices are not available to view. If the Highest bid goes straight to £1500 and still displays the Reserve Not Met Icon you will need to bid a higher amount to win the auction as the Reserve must be higher than your Proxy Bid.
  • Salvage Market Operates an Auto-Extend Auction, What is This?
    • It is an auction that is extended beyond its provisional closing time by 15 seconds every time a new bid is placed. The Auto Extend only occurs when bids are placed in the final 60 seconds of an auction and will continue to auto-extend in 15 second windows until no further bids have been placed.
  • What is the 'My Watch List' tool?
    • This is a useful tool you can use to monitor salvage lots you are interested in. Click on the checkbox next to the photograph labelled 'Watch This Auction', you then need to click the 'Update Watch List' button at the bottom of the page to add the salvage lot to your Watch List. You will need to 'Login' to your account in order to use the 'My Watch List' facility. Salvage lots you place a bid on are automatically added to your Watch List page. You can add as many vehicles as you wish to your Watch List.
  • What is the 'My Vehicles' tool?
    • This section contains details of auctions you have won. You will need to 'Login' to your account in order to use this facility.
  • What is the 'My Account' tool?
    • Contains the personal information we have on record about you. Please use this page to periodically change your password. If you need to change your personal details please contact your local Seller to request this (ID showing your new address will be required). You will need to 'Login' to your account in order to use this facility. This page also has a link to the 'Notify Me' service described above.
  • What is the 'My Bids' tool?
    • This section contains details of all the Lots you have placed a bid on with the date and time of each bid you have placed. You will need to 'Login' to your account in order to use this facility.
  • How do I Pay for an Item I have Won?
    • You will need to contact the Salvage Seller 24 hours prior to collection (within business hours) and pay the Seller for the item by cleared funds before or when you pick it up. If you are unsure what payment method to use please discuss this with the Seller when calling to organise collection. Payment in full must be made within 72 Hours of the date of Sale. Storage charges will apply if the vehicle is not collected from the seller within 7 calendar days. Failure to comply with our Terms of business will result in you being liable for Late Payment and Storage Fees.
    • Any queries concerning discrepancies with the damage description and images or vehicle details should be discussed with the Salvage Seller prior to removing the vehicle from the site. See the section below 'How do I Deal with Vehicle Issues?' for more information.
    • Please ensure that when collecting a vehicle from a site that yourself or your agent follow the on site rules and regulations. Please ensure that you arrive at the site a minimum of 30 minutes before closing - allowing ample time for loading & collection. The salvage Seller has the right to refuse entry to anyone not abiding by the site rules & regulations.
    • Please note: There is a Buyers Premium
  • How do I Deal with Vehicle Issues?
    • When at the Sellers site it is vitally important that you check the salvage to ensure that you are satisfied with its condition before you remove it from the site. Removal of the salvage from the site is your statement that you are happy with your purchase. This applies whether you collect the salvage personally or appoint a third party to collect on your behalf and no refunds or compensation will be discussed after this time.
    • Should any material issues be identified with the salvage, please discuss these with the Seller. Any vehicle which is refused must be for a material reason such as:
      • Extra damage to the salvage
      • Missing parts
      • Incorrect mileage
      • Wrong model
      • Incorrect year
      • Petrol vs diesel
    • Vehicles will not be released from Seller sites until they are paid for in full by cleared funds
  • How can I View or Inspect an Auction Lot?
    • Please contact the Seller directly to view the salvage Lot. We recommend customers try to view vehicles prior to bidding on them; all salvage vehicles are "sold as seen". The photographs and Damage Description are for guidance only, however our Sellers endeavour to ensure that the details provided are to the best of their ability.
  • Will the Vehicle be Supplied with a Registration Document V5?
    • We aim to provide a V5 for all cat D, X & U vehicles if stated they are in our possession within the vehicle description. No cat C vehicle will be supplied with a V5, as some of these vehicles are subject to a VIC check. On completion of the check the DVLA will provide a new V5. If you are unsure if a VIC check is needed then please contact VOSA. Please note that false VIN plates must be corrected prior to the vehicle being used on the road.